Job Vacancy available for customer service representative
Job Summary:
We are hiring a customer service representative/Hostess to manage customer queries and complaints. You will also be asked to process orders, and modifications, and escalate complaints across several communication channels.
Job Position: Customer Service Representative / Hostess
Job Locations: Abuja (FCT) and Queen Elizebeth, Victoria Island – Lagos
Employment Type: Full-time
Salary: N200,000 – N250,000
Key Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.
Requirements and skills:
First degree (HND/BSC or Equivalent) in a relevant field.
Proven customer support experience or experience as a Client Service Representative.
Track record of over-achieving quota.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Ready to work 6 days a week.
Ready to work in Mai Shayi Location, Abuja.
Method of Application
Interested and qualified candidates should send their CV and attached Credentials to: rita@maishayicoffee.com copying: kayode@maishayicoffee.com using the Job Position as the subject of the mail.
